Diakonia's Complaints and Incidents Response Mechanism
Diakonia is committed to deliver development, humanitarian, and advocacy work in a transparent and accountable way to rightsholders, partners and local communities, and other stakeholders. This is expressed in Diakonia’s Global Strategy and all operations are based on two guiding principles; Human Rights Based Approach and Diakonia’s Feminist Principles.
Policies and guidelines provide support and guidance in the daily work and the organization strives to be accountable to these commitments. Trainings and capacity building on relevant themes e.g., Anti-Corruption, Internal Control System, Child Safeguarding, Prevention and Protection from Sexual Harassment, Exploitation and Abuse are part of Diakonia’s activities internally but also with our partners.
This report focuses on CIRM cases that were finalized in 2020 and contains information that belong to the category of incidents or complaints that have been characterized to require investigations according to Diakonia’s CIRM Policy.