Here, we give a small selection of examples from our vast work with quality assurance. Diakonia's internal quality assurance work includes, for example, handbooks on planning, monitoring and evaluation (PME) as well as handbooks PME, human resources and administrative routines. 

Following up on projects and programmes

Diakonia has three handbooks that are used on the global level throughout the entire organisation:

Diakonia use a highly qualified project system of Planning, Monitoring and Evaluation (PME), where we have developed result and impact based monitoring indicators under our five thematic areas of work, as well as qualitative indicators on our partners’ progress with regards to capacity-building.

Handbooks

We have also introduced a human resource handbook, and are an administrative handbook.

Administrative handbook

The Diakonia administrative handbook is the overall steering document when it comes to administration and issues regarding financial management, book-keeping, budget, closing of the books, internal control, anti-corruption, procurement, etc. Diakonia faces increasing demands from external stakeholders, such as back donors with regard to efficient steering and controlling routines. Together with our internal demands the presented routines in this document will hopefully facilitate the management of administrative issues.

Human resource handbook

Diakonia have employees in more than 30 countries and each country has its own labour legislation. Through the human resource handbook, Diakonia wish to comply with these laws and at the same time try to secure all employees the same basic rights and opportunities, as regards condition of employment, employment benefits and competence development - independently of where in the word they are working.

Guidelines apply also to partners

Apart from our internal handbooks we also have guidelines that apply to specific situations. One example is our procurement guidelines, that apply both to Diakonia and to partner organisations when using Diakonia funds for buying goods or services.

Quality assurance in our fund raising work

For our fundraising among private donors, that takes place in Sweden, Diakonia is under the supervision of the entity Swedish Fundraising Control (SFI). This organisation is in turn, member of the International Committee on Fundraising Organizations (ICFO) and co-operates with sister organisations in other countries.

Read more about how we quality assure the fund raising work among private donors

Diakonia is also a member of the Swedish Fundraising Council (FRII), an organization that among many things promotes ethical and professional fundraising.

Member of HAP

Diakonia is part of the international Humanitarian Accountability Partnership (HAP). HAP is a widely recognised standard, and this membership guides ur and our partner organisations actions.Through its membership, Diakonia is committed to uphold the highest level of standards throughout its long-term development and humanitarian work.
To ensure our accountability towards the different stakeholders we work with, Diakonia is constantly working with compliance against the HAP standard.

Download the Diakonia Accountability Framework