The PME handbook
The PME-handbook is the main steering document for the internal control. It gives instructions for all the controls and routines, regarding planning, monitoring and evaluation, to be performed by the different levels of the organisation and the partner organizations during the project cycle.
Ensures quality and cost effectiveness
The routines ensure that the operations follow policies and guidelines, are being quality checked and that control and assessments are transparent and effective. Of utmost importance is reporting of results and cost effectiveness.
With the PME-handbook the management sets a minimum standard for the internal control of Diakonia and the document is constantly adapted to include new demands.
Narrative, financial and audit reports
For the on-going monitoring we rely on narrative, financial and audit reports and evaluations done at all levels from partners to head office. The audit reports are carried out by certified public accountants. We assess all of the reports. This is complemented with field visits performed by the country offices and/or the regional offices.
The management reports from the regional offices, besides financial follow-up, also deal with administrative capacity issues and other challenges for the partners.
Different kinds of evaluation are also done, mostly of the programs. The information from the evaluation is used for improving the operation for new programs or continuation of programs.
External evaluations and quality assurance
Other institutions also evaluate our systems and operations. Annually Diakonia reports against the Code of Quality standard of the Swedish Fundraising Council, as well as to the Swedish Fundraising Control.
The Swedish International Development Co-operation Agency (Sida) also makes system audits of our work and sometimes of country offices.