Diakonia - People change the world
Ghada works for Diakonia’s partner BLACD to give young women in Egypt power over their bodies and their lives. As part of our quality assurance work, Diakonia supports local partner organizations so that they can help shape their respective countries’ strategies for eradicating poverty. Photo: Shawn Baldwin

Quality assurance

Diakonia’s quality assurance runs through all our work and includes handbooks on planning, monitoring and evaluation (PME), as well as on human resources and administrative routines. Evaluations are also crucial.

9/27/2013 Publisher: Krister Adolfsson

Project and programme follow-up

Diakonia has three handbooks that are used on the global level throughout the entire organization:

Administrative handbook

Human resource handbook

PME handbook

Guidelines also applicable to partner organizations

Apart from our internal handbooks, we also have guidelines that apply to specific situations. One example is the procurement guidelines, which apply both to Diakonia and to partner organizations when we use Diakonia funds to purchase goods or services.

Quality assurance in the fundraising

Regarding fundraising that takes place in Sweden among private donors, Diakonia is under the supervision of Swedish Fundraising Control. This organization is in turn a member of the International Committee on Fundraising Organizations (ICFO) and cooperates with sister organizations in other countries.

Diakonia is also a member of the Swedish Fundraising Council (FRII), an organization that among other things promotes ethical and professional fundraising.

Member of HAP and HAP certified

Diakonia is part of the international Humanitarian Accountability Partnership (HAP) and is HAP certified since 2014. HAP is a widely recognised standard, and membership of the organization guides the actions of Diakonia and our partner organizations. Through our membership, Diakonia has committed to uphold the highest standards in all parts of our long-term development and humanitarian work. To ensure accountability towards the different stakeholders, Diakonia works continuously to comply with the HAP standard.

Quality assurance in development aid: Both recipient and donor countries are responsible for assuring the quality of aid and that the money donated is used for the purposes such as combating poverty, protecting human rights, preserving the environment and promoting democratisation. Diakonia is working in various ways to improve the quality of aid. Two examples are described in the following.

We support local partner organizations so that they can help shape their individual countries’ strategies for eradicating poverty.

In Sweden, we lobby to influence public opinion so that Sweden, the EU, the IMF and the World Bank improve their support to poor countries.

Download related documents

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The Accountability Framework 160 KB PDF
The Procurement Guidelines 840 KB PDF